Mercantil Seguros Panama has earned a Gold Award for its outstanding Customer Experience. The company’s general manager, Enrique Rondón, confirmed the achievement this week, linking it directly to the successful launch of a new digital insurance platform. This strategic initiative has fundamentally transformed how the insurer interacts with its clients and operates in the market.
The award recognizes the successful implementation of a proprietary technological system designed to make insurance more accessible. This platform serves as the foundation for the company’s entire service model, enabling greater efficiency and scalability. It represents a significant investment in digital infrastructure aimed at meeting evolving consumer expectations for speed and simplicity in the Financial Sector.
Digital Transformation Drives Strategic Vision
Company leadership views the award as validation of its long-term strategic direction. The digital platform is not merely a tool but the core of its modernization effort. It has allowed Mercantil Seguros to open a completely new Digital Business Line, establishing the company as a regional reference point for innovation in insurance services.
“Winning the Gold Customer Experience Award is a great source of pride and a recognition of our strategic vision,” said Enrique Rondón, General Manager of Mercantil Seguros Panama. [Translated from Spanish] “This platform is not just a tool, it is the materialization of our commitment to innovation to make insurance more accessible and scalable. It has allowed us to open a new digital business line, positioning us as regional leaders. We will continue investing in technology to offer the best solutions to our clients and partners.”
This recognition solidifies the company’s role as an innovation leader. It also reflects a sustained corporate commitment to providing reliable insurance products. The firm intends to continue its dedicated work to ensure more people have access to trustworthy coverage for their most critical moments.
The immediate impact is a stronger market position and a clear path for future growth. Mercantil Seguros has signaled that further technological investments are on the horizon. These continued efforts are expected to yield even more sophisticated client solutions and reinforce the company’s competitive edge in the years to come.