Panamanian government officials announced significant progress this week in their national digital transformation initiative. The effort aims to create a more agile and transparent state apparatus focused directly on citizen needs. Deputy Economy Minister Eida Saiz outlined the vision during a panel titled “The digital revolution of public service in the citizen experience.”
This push represents a core policy of the current Government of Panama administration. It seeks to dismantle bureaucratic silos that have long hampered efficiency. The ultimate goal is a fully interconnected government that operates as a single, cohesive unit.
Building a Connected Government
Close collaboration between the Ministry of Economy and Finance and the National Authority for Government Innovation drives the modernization of government procedures. Their joint work focuses on slashing processing times and improving service quality. They are leveraging digital tools and enhancing interoperability across state platforms to build public trust.
“We must strengthen the state’s interconnectivity so that everything flows and we work as one body, instead of maintaining silos between different institutions,” said Deputy Economy Minister Eida Saiz. [Translated from Spanish]
She further elaborated on the strategic importance of this technological integration. Adopting new solutions does more than just optimize internal workflows. It also fosters a more efficient and closer relationship between the government and the people it serves.
“The adoption of new technologies not only optimizes internal processes but also facilitates a more efficient and closer relationship between the Government and the citizenry, a key element for building a modern and service-oriented public administration,” Saiz emphasized. [Translated from Spanish]
A Modern Public Administration
This initiative places Panama among a growing number of nations embracing comprehensive Digital Transformation. The country is moving decisively to overhaul its Public Administration systems. The recent Escalatón Summit served as a platform to reaffirm this commitment to building a state ecosystem that proactively meets population needs.
Officials point to tangible benefits already emerging from the ongoing work. Citizens and businesses are experiencing streamlined interactions with various agencies. The model of a centralized, siloed government is gradually giving way to a networked, user-centric approach.
This digital overhaul extends beyond citizen-facing services. It also includes internal system upgrades that improve how agencies share data and collaborate. For instance, the work of the authority of customs government innovation is crucial for inter-agency operations. The focus remains on creating a seamless experience for anyone dealing with the state.
Panama’s determined push signals a broader shift in how governments can leverage technology. The nation is building a foundation for a more responsive and effective public sector. This ongoing revolution aims to make government services as intuitive and reliable as modern digital tools people use every day.